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What is Fully Managed Support?

All our VPS plans come with Fully Managed Support in which you get any kind of support without paying any additional cost. Fully managed support means we will manage almost any type of issue as well as configuration request for your server. However, Custom software/script

installations/configuration or troubleshooting issues like configuration of ffmpeg+mplayer+mencoder will not be considered in this fully managed support.

Our team is being as talented as they are always looking for a new challenge. We welcome new challenges. We provide following services free of cost in all our Fully Managed VPS Hosting plans :

  • Assistance for cPanel and other various control panel issues.
  • Backup configurations.
  • Basic website related issues (i.e. Internal Server Errors, 404s, etc).
  • Custom apache configurations (i.e. mod_python, mod_ruby, mod_wsgi).
  • DNS Configuration.
  • E-mail configuration.
  • Failure of server to boot.
  • Firewall setup & troubleshooting.
  • Google Apps setups.
  • Hardware failure.
  • Initial server hardening and optimization.
  • Load issues or sluggishness.
  • Network related issues.
  • Package install via package manager (i.e yum,rpm).
  • Perl/PECL module/extension installations.
  • Security audits.
  • Software upgrades & migrations. (i.e. php, mysql).
  • Task automation.
  • Troubleshooting script configurations and/or website errors.
  • And much more.

Note: Custom Script installations are not covered by our managed services. These types of installations which may have an approximately more than 30 minutes of administration time to be set up will be given an installation quote prior to being done. In such cases, you are free to accept or reject the installation quote.

What Our Customers Say

Trusted feedback from real customers

"I have a background in IT but was not very familiar with managing IIS, FTP, DNS, etc. With the help of the tech team, I hosted my first website and can now manage everything myself. Server performance and service quality are far better than I expected."

Nikolaus Roellecke

Nov 27, 2015

"I have been with PlatinumVPS for many months. Their chat support technicians are always ready to assist and resolve issues within minutes. I have never faced any support issues and have recommended them to others."

Kaitlyn Kristy

Nov 26, 2015

"My developer was unreachable and I urgently needed to fix a website error. The tech support team resolved the issue out of courtesy and saved my day. Very impressed with the customer service."

Ellie Baroni

Nov 25, 2015

"I am not an IT person and had no knowledge of DNS or related tasks. The team handled everything on my behalf. I am fully satisfied with the managed service. The chat representatives are always helpful."

Wang Qiang

Nov 23, 2015

"I faced issues while creating an account in my control panel. The technician not only assisted me but also taught me the process and guided me in the right direction. Thank you for being so helpful."

Sharon Campbell

Nov 20, 2015

"I am very impressed with the website quality, low pricing, and fast server speed. I needed help with an invoice over the weekend and was surprised by the prompt, polite response from the billing team. Excellent customer service."

Konstantin Page

Feb 21, 2014